Shipping Policy

Same-Day Shipping: Most orders for in-stock items received on a business day before 12:00pm CST will be shipped the same day. Unfortunately, we cannot guarantee this as seasonal and daily volumes may prevent same-day shipping in some cases. However, please note that all in-stock orders placed before 12:00 CST will be shipped no later than the following business day. If you have an emergency order that must be shipped on the day the order is placed, please call us at 904-562-2661 to confirm.
Choice of Carrier: In most cases the carrier you choose at checkout will be the agent that delivers your order. However, www.rcplanes4less.comreserves the right to substitute another carrier that might be able to either (1) deliver your order faster, or (2) better handle an order of the particular size, composition, and weight. The most common examples would be substituting USPS for Federal Express Ground or vice-versa.
Important: Please note that shipping upgrades (Federal Express) will always be delivered by the carrier chosen at checkout.

Alaska & Hawaii: All shipments to Alaska and Hawaii, unless upgraded to Federal Express, are delivered via USPS Priority Mail.

Return Policy

Radio Control Products (Defects):

Although the manufacturers we work with develop products of the highest craftsmanship and quality, occasionally a minor defect may pass through the manufacturer's quality control system. Not to worry, our manufacturers stand behind their products 100%, and request that you contact them directly with any operational problems. If you receive your radio control product and it appears to be defective, please do not return the product to www.rcplanes4less.com, Or You Will Void the Product's Warranty. You must contact the manufacturer directly using the warranty contact information included in your product’s packaging.
Non-Damaged Merchandise Returns:

You may return items purchased at rcplanes4less.com within 14 days of receipt for a full refund (excluding shipping). rcplanes4less.comdoes not pay return shipping costs for voluntary returns. The following conditions and exclusions apply to all voluntary returns:

• You must have a return authorization prior to shipping a product torcplanes4less.com. To get a return authorization, email our returns department at support@rcplanes4less.com and provide your name, order number, the product you wish to return, and your reason for return. A customer service agent will process your request and email you with a return authorization number that you will need to include with your return. Rcplanes4less.com must then receive the return within 7 business days as the return authorization is only valid for 7 business days after being issued.
  
• The product must be returned new, unopened, unused, and in the original packaging. If a returns authorization is granted and our returns facility determines that the item has been opened or used, such a return would fall outside our returns policy and would not be eligible for refund. In such a case, rcplanes4less.com reserves the right to deduct a loss percentage up to and including the full purchase price of the product.
  
• Do not tape or affix notes to the product's packaging. Please place all written correspondence inside the shipping carton.
  
• We do not accept returns of any rechargeable or alkaline batteries
  
• No fuel products can be returned due to governmental shipping regulations
  
• Once we have received your return, please allow 3 business days to complete processing.

Back Order Policy

Back ordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Damaged Goods Policy

Damaged in Transit Returns:
If you received an order that was damaged in shipping, please contact us at 904-562-2661 or e-mail us immediately at support@rcplanes4less.com. Do not return the item to rcplanes4less.com as the shipping carrier must have the opportunity to establish a claim and, possibly, inspect the damaged carton. If the shipping carrier cannot verify that there is a covered loss under the transit insurance because an item has been returned to rcplanes4less.com, or its condition of receipt has been compromised, rcplanes4less.com reserves the right to deduct a loss percentage up to and including the full purchase price of the product.

DO NOT REFUSE DELIVERY OF ANY ORDER! If you do, it may be forwarded to the shipping warehouse or to the manufacturer, not to the returns facility. Accept the order and contact the returns department via e-mail at support@rcplanes4less.com. There is a minimum 20% restocking fee for all refused or returned deliveries, which will be deducted from your refund. PLEASE NOTE THAT FAILURE TO PICK UP AN ITEM FROM THE CARRIER OR TO BE PRESENT FOR DELIVERY ALSO CONSTITUTES REFUSAL OF DELIVERY AS UNCLAIMED/UNDELIVERED ITEMS ARE OFTEN RETURNED TO RCPLANES4LESS.COM RESULTING IN AN ADDITIONAL FREIGHT CHARGE THAT YOU WILL BE RESPONSIBLE FOR.